Refund Policy
Last modified: March 29, 2025
1. Overview
At Easytrafficbot UG, we strive to ensure complete satisfaction with our traffic services. This refund policy outlines our procedures and conditions for refunds and cancellations.
2. Eligibility for Refunds
We offer refunds under the following circumstances:
- Service Not Delivered: If we fail to deliver the traffic services you purchased within the promised timeframe.
- Technical Issues: If our system encounters technical problems that prevent proper delivery of the service.
- Significant Quality Issues: If the traffic delivered differs substantially from what was advertised and promised.
3. Refund Process
To request a refund:
- Contact our support team at support@traffic-creator.com within 7 days of purchase.
- Provide your order number and a detailed explanation of why you're requesting a refund.
- Our team will review your request within 3 business days.
- If approved, refunds will be processed to the original payment method within 5-10 business days.
4. Non-Refundable Items
The following are not eligible for refunds:
- Services that have been fully delivered as described.
- Requests made after the 7-day refund period has elapsed.
- Purchases where the traffic has already been initiated or partially delivered.
- Credits or services acquired through promotional offers, discounts, or free trials.
5. Subscription Cancellations
For recurring subscription services:
- You may cancel your subscription at any time from your account dashboard.
- Cancellations will take effect at the end of the current billing cycle.
- No partial refunds are provided for unused portions of the current billing period.
- Any traffic or credits remaining in your account must be used before the end of the billing cycle.
6. Special Circumstances
We understand that special circumstances may arise. For situations not covered by this policy, please contact our customer support team to discuss your specific case.
7. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.
8. Contact Us
If you have any questions about our refund policy, please contact us:
- By email: support@traffic-creator.com
- By mail: Easytrafficbot UG, Arrenbergsche Höfe 6, 42117 Wuppertal, Germany